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System Status shows current state of services as unknown

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Article ID: 112650

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Administration / System Status info is not updating correctly even though the snmp service has been configured according to installation documentation.

Watchdog service also keeps emailing the following notification every 10 minutes:

The general service on 127.0.0.1 has started.
The data pump service on 127.0.0.1 has started.
The reporting service on 127.0.0.1 has started.
The reporting scheduler service on 127.0.0.1 has started.
The rib service on 127.0.0.1 has started.
The sso service on 127.0.0.1 has started.

Cause

customer use South Africe in regional settings with a wrong digit separator ;
SQL queries to update the services status in the reporter base are failing .

Environment

win2012
NFA 9.3.8

Resolution

change regional settings to English US + change all sdecimal registry keys to "."