TMS Bug Ticket Service: Resolving 'Fail to start TMS Bug Ticket' in Identity Governance Logs

Products

• CA Identity Governance
• CA Identity Suite

Issue/Introduction

After installing or restarting Identity Governance (IG) in an Identity Manager (IM) environment, the following error message may appear in the IG logs:

ERROR [com.eurekify.tms.demo.services.BugTicketService] (Thread-136) Fail to start TMS Bug Ticket, cannot connect to tms service at http://[hostname].com/eurekify/services/TMSService?wsdl

Despite this error, the IG User Interface (UI) remains accessible, and integration with Identity Manager (import/export functions) typically operates as expected.

Environment

Identity Governance 14.x

Cause

The error is caused by missing or incorrect configuration properties related to the TMS (Task Management Service). The TMS is responsible for handling the communication between Identity Governance and the Workpoint workflow engine.

Resolution

If the Identity Governance environment is otherwise functioning correctly, this error can be considered benign. To resolve the error and ensure proper connectivity, review and configure the following properties in the IG settings:

• tms.workflow.url: Verify the URL points to the correct TMSService WSDL location.
• tms.workflow.host.name.display: Ensure the correct hostname is provided for the display service.
• sageBrowsingService.url: Confirm the URL is correctly mapped to the browsing service.

Once these properties are correctly configured, the BugTicketService error should no longer appear upon application startup.