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how to initiate a Support Automation session with the customer

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Article ID: 112629

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



In the customer webinterface is a link called "Live Chat" to request a Support Automation session with an analyst?
But how can an analyst invite a customer to a session?

Environment

Release: MSPAPM99000-17.1-Service Management-Asset Portfolio Management-Package MSP
Component:

Resolution

Login as an analyst
open the ticket
open the TAB "Logs"
open the subTAB "Support Automation"
Here you find the button "Invite End User"