how to initiate a Support Automation session with the customer

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

In the customer webinterface is a link called "Live Chat" to request a Support Automation session with an analyst?
But how can an analyst invite a customer to a session?

Environment

Release: MSPAPM99000-17.1-Service Management-Asset Portfolio Management-Package MSP
Component:

Resolution

Login as an analyst
open the ticket
open the TAB "Logs"
open the subTAB "Support Automation"
Here you find the button "Invite End User"