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CA Client Automation Upgrade fails with error "Process could not be created, error code <193>"

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Article ID: 112616

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

CA Client Automation Upgrade fails during the MDB and Manager component upgrade with error 1603.
The installation log shows the following error lines.

220818-12:54:43.5015018L|007304|00000acc|ITRM |SQLServerInstall|InstallDb2.cpp |000727|DETAIL | run command: <D:\Program Files (x86)\CA\SC\Mdb\Windows\jre\bin\java.exe -Djava.library.path=".\lib" -classpath .\lib\log4j-1.2.8.jar;.\lib\ojdbc14.jar;.\lib\sqljdbc.jar;.\setup.jar;.\;.\msql\post_install.sql ca.cms.mdb.setup.Setup -cfg setup.properties -a checkprereq_install/install/verifyschema/addusers/postinstall> 
220818-12:54:43.5015439L|007304|00000acc|ITRM |DatabaseInstalle|InstallDb.cpp |000208|DETAIL | LaunchCmd start 
220818-12:54:43.5020440L|007304|00000acc|ITRM |DatabaseInstalle|InstallDb.cpp |000297|DETAIL | LaunchCmd: Process could not be created, errro code <193> 
220818-12:54:43.5020912L|007304|00000acc|ITRM |DatabaseInstalle|InstallDb.cpp |000321|DETAIL | LaunchCmd end return <FALSE> 
220818-12:54:43.5021281L|007304|00000acc|ITRM |SQLServerInstall|InstallDb2.cpp |000731|ERROR | Launching Command failed 
220818-12:54:43.5021549L|007304|00000acc|ITRM |SQLServerInstall|InstallDb2.cpp |000732|DETAIL | Init: end 
220818-12:54:43.5023404L|007304|00000acc|ITRM |DBAfterCopy |DBAfterCopy.cpp |000250|ERROR | Schema installation failed [7] 

Cause

CA Client Automation - 12.9, 14.x

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component:

Resolution

This error occurs if the Java version being used to launch the MDB/Manager installation is older than the required version.
ITCM 12.9 requires Java version - 1.7.0_67 
ITCM 14.x requires Java version - 1.8.0_92

1. Validate the version of Java installed with the ITCM installation,
     a) Using the command prompt navigate to the ..\CA\SC\Mdb\Windows\jre\bin
     b) Run 'java -version' to confirm.

2. If the Java version is older than the version listed above:
    a) Rename the ..\CA\SC\Mdb folder
    b) Copy the ..\CA\SC\Mdb folder from another server to the ..\CA\SC folder. Before copying, validate that the source server is at the ITCM version that you are upgrading to, and the Java version is as per the version listed above,
Alternately, you can try copying  the contents of ..\WindowsProductFiles_x86\mdb\JRE folder from the ITCM installation media to the ..\CA\SC\Mdb\Windows\jre folder.
   
3. Relaunch the upgrade installation.

Note: If an instance of Java.exe launched by another application is in the memory, it is recommended that this instance is killed first before launching the upgrade installation.