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PPM "Communication Error" occurs in PPM SaaS Environment without SSO enabled

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Article ID: 112578

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

When using the PPM application, we get a "Communication Error" intermittently.  This occurs across all our environments.
This is the error that appears:

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User-added image

Cause

This problem was caused by a content filtering mechanism being in place in the customer's network environment.  

Environment

CA PPM SaaS
- Having content filtering mechanisms in place
- NOT using the CA PPM SaaS SSO Portal
- SSO Not enabled

Resolution

The recommendation from CA is to exclude the PPM application URLs from any content filtering policies.  After doing so, the problem should no longer occur.

Attachments

1558696527215000112578_sktwi1f5rjvs16ikx.png get_app