PPM "Communication Error" occurs in PPM SaaS Environment without SSO enabled
Article ID: 112578
Clarity PPM SaaS
Clarity PPM On Premise
When using the PPM application, we get a "Communication Error" intermittently. This occurs across all our environments.
This is the error that appears:
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This problem was caused by a content filtering mechanism being in place in the customer's network environment.
CA PPM SaaS
- Having content filtering mechanisms in place
- NOT using the CA PPM SaaS SSO Portal
- SSO Not enabled
The recommendation from CA is to exclude the PPM application URLs from any content filtering policies. After doing so, the problem should no longer occur.