CA Service Desk Page Display Is Corrupted

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

On the production 14.1.04 environment, the Archive and Purge Rule Detail page (detail_arcpur_rule.htmpl) displays oddly, with all of the text squished over to the right side of the frame on a gray background. When clicking Edit, the Configuration Object Name dropdown only displays a "?" character, and no other values can be selected.

Environment

CA Service Desk 14.1 CP4, AA environment

Cause

Issue may present when using one of the given servers in the AA as the Background Server.  Potential cause is the @NX_DOMSRVR_NAME listing in NX.env being set to a specific server name, ie:  @NX_DOMSRVR_NAME=SERVER1.  

In the running example for archive/purge, the archive purge daemon is unable to connect to the assigned domsrvr, per the above variable setting.

Resolution

Change @NX_DOMSRVR_NAME=SERVER1 to be set as "ANY", ie:  @NX_DOMSRVR_NAME=ANY 

One should also compare NX.env settings across the BG/Background and SB/Standby Servers