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CA Service Desk Page Display Is Corrupted


Article ID: 112536


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


On the production 14.1.04 environment, the Archive and Purge Rule Detail page (detail_arcpur_rule.htmpl) displays oddly, with all of the text squished over to the right side of the frame on a gray background. When clicking Edit, the Configuration Object Name dropdown only displays a "?" character, and no other values can be selected.


CA Service Desk 14.1 CP4, AA environment


Issue may present when using one of the given servers in the AA as the Background Server.  Potential cause is the @NX_DOMSRVR_NAME listing in NX.env being set to a specific server name, ie:  @NX_DOMSRVR_NAME=SERVER1.  

In the running example for archive/purge, the archive purge daemon is unable to connect to the assigned domsrvr, per the above variable setting.


Change @NX_DOMSRVR_NAME=SERVER1 to be set as "ANY", ie:  @NX_DOMSRVR_NAME=ANY 

One should also compare NX.env settings across the BG/Background and SB/Standby Servers