Domain account is getting locked due to UIM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

As soon as a Domain service account had its password changed as part of a password rotation task it got locked out.

The infrastructure team identified that the source of the lock was one of the UIM servers. What can be causing the locks?

Environment

Any UIM version

Resolution

You should review the following in the problem server:

- account that starts the Nimsoft Robot Service;
- all probe config files with reference to the service account.

Once you've identified which probe or service contains the old account password, simply update it manually.