Passing data from Service Catalog form to Service Desk Manager

Products

• CA Service Catalog
• CA Service Management - Service Desk Manager

Issue/Introduction

How to pass data from a Catalog form to Service Desk Manager?

Environment

Service Catalog 17.4
Service Desk Manager 17.4

Resolution

To pass form fields from Service Catalog to Service Desk Manager by specifying the _id of the Catalog form field as follows :

Attributes: ca_sdm_attr_<SDM attribute name>

Example:

ca_sdm_attr_assignee (for Assignee of the ticket in SDM)
ca_sdm_attr_requested_by (for Requested By of the ticket in SDM)
ca_sdm_attr_priority (for Priority of the ticket in SDM)

Others:

ca_sdm_attr_summary
ca_sdm_attr_description
ca_sdm_attr_type
ca_sdm_attr_customer
ca_sdm_attr_group

To get a list of the attributes, go to SDM server and run: bop_sinfo -d cr

Properties: ca_sdm_prop_<SDM sequence number>

Example:

ca_sdm_prop_1
ca_sdm_prop_2
ca_sdm_prop_3
ca_sdm_prop_4
...


 

Additional Information

CA Service Catalog -- Customizing the content