How to pass data from Catalog form to Service Desk Manager?

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Article ID: 112473

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



How to pass data from a Catalog form to Service Desk Manager?

Environment

Service Catalog 14.1 and later
Service Desk Manager 14.1 and later

Resolution

To pass form fields from Service Catalog to Service Desk Manager by specifying the _id of the Catalog form field as follows :

Attributes: ca_sdm_attr_<SDM attribute name>

Example:

ca_sdm_attr_assignee (for Assignee of the ticket in SDM)
ca_sdm_attr_requested_by (for Requested By of the ticket in SDM)
ca_sdm_attr_priority (for Priority of the ticket in SDM)

Others:


ca_sdm_attr_summary
ca_sdm_attr_description
ca_sdm_attr_type
ca_sdm_attr_customer
ca_sdm_attr_group

To get a list of the attributes, go to SDM server and run: bop_sinfo -d cr

Properties: ca_sdm_prop_<SDM sequence number>

Example:

ca_sdm_prop_1
ca_sdm_prop_2
ca_sdm_prop_3
ca_sdm_prop_4
...


 

Additional Information


CA Service Catalog -- Customizing the content
https://www.youtube.com/watch?v=ls-UcbDrK1Y&list=PLynEdQRJawmxzRAWRffwpXetTc3wtIq4J&index=4