How to pass data from Catalog form to Service Desk Manager?
Article ID: 112473
Updated On:
Products
CA Service Catalog
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
How to pass data from a Catalog form to Service Desk Manager?
Environment
Service Catalog 14.1 and later
Service Desk Manager 14.1 and later
Service Desk Manager 14.1 and later
Resolution
To pass form fields from Service Catalog to Service Desk Manager by specifying the _id of the Catalog form field as follows :
Attributes: ca_sdm_attr_<SDM attribute name>
Example:
ca_sdm_attr_assignee (for Assignee of the ticket in SDM)
ca_sdm_attr_requested_by (for Requested By of the ticket in SDM)
ca_sdm_attr_priority (for Priority of the ticket in SDM)
Others:
ca_sdm_attr_summary
ca_sdm_attr_description
ca_sdm_attr_type
ca_sdm_attr_customer
ca_sdm_attr_group
To get a list of the attributes, go to SDM server and run: bop_sinfo -d cr
Properties: ca_sdm_prop_<SDM sequence number>
Example:
ca_sdm_prop_1
ca_sdm_prop_2
ca_sdm_prop_3
ca_sdm_prop_4
...
Attributes: ca_sdm_attr_<SDM attribute name>
Example:
ca_sdm_attr_assignee (for Assignee of the ticket in SDM)
ca_sdm_attr_requested_by (for Requested By of the ticket in SDM)
ca_sdm_attr_priority (for Priority of the ticket in SDM)
Others:
ca_sdm_attr_summary
ca_sdm_attr_description
ca_sdm_attr_type
ca_sdm_attr_customer
ca_sdm_attr_group
To get a list of the attributes, go to SDM server and run: bop_sinfo -d cr
Properties: ca_sdm_prop_<SDM sequence number>
Example:
ca_sdm_prop_1
ca_sdm_prop_2
ca_sdm_prop_3
ca_sdm_prop_4
...
Additional Information
CA Service Catalog -- Customizing the content
https://www.youtube.com/watch?v=ls-UcbDrK1Y&list=PLynEdQRJawmxzRAWRffwpXetTc3wtIq4J&index=4
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