How to pass data from Catalog form to Service Desk Manager?
Article ID: 112473
CA Service Catalog
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
How to pass data from a Catalog form to Service Desk Manager?
Service Catalog 14.1 and later
Service Desk Manager 14.1 and later
To pass form fields from Service Catalog to Service Desk Manager by specifying the _id of the Catalog form field as follows :
Attributes: ca_sdm_attr_<SDM attribute name>
ca_sdm_attr_assignee (for Assignee of the ticket in SDM)
ca_sdm_attr_requested_by (for Requested By of the ticket in SDM)
ca_sdm_attr_priority (for Priority of the ticket in SDM)
To get a list of the attributes, go to SDM server and run: bop_sinfo -d cr
Properties: ca_sdm_prop_<SDM sequence number>