Getting error while installing a Harvest workbench

Products

• CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

We are trying to install Harvest workbench but it is throwing an error as “Error 2203.Database:C:\CA Harvest Software Change Manager v13 Client 64 Bit.msi. Cannot open Database file. System error-2147287008”.Can you please help us here.

Environment

SCM v13.x
Windows platform

Cause

They had executed the installer's MSI file rather than the setup.exe. When there is a setup.exe and an MSI file provided, it is always preferred to use the setup.exe.

Resolution

They tried again, executing the setup.exe and it resolved the problem.