Custom ticket properties missing from ticket action
Article ID: 112458
CA Service Operations Insight (SOI)
When creating or editing new/old ticket action the custom properties were missing from the drop down menu. These Custom properties do show up on the HelpDeskConfiguration.
Engineering suspects problem may have happened because Of console cache not refreshed with the custom properties
We created a dummy custom property in "HelpDeskConfiguration", saved it and now old and new both of the custom properties showing up in ticket action gui.