Receiving error message "auditlog.spl 829 checkout error 'NO'"

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Article ID: 112455

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

During usage of Service Desk Manager 17.1 I am seeing the following error in the logs:

auditlog.spl 829 checkout error 'NO'

Is there a reason for this error?

Cause

The error may occur in relation to multiple update attempts being made to a record. The updates will be completed, but the audit log entries may be lost.

Environment

Service Desk Manager 17.1

Resolution

This defect is tracked with the id DE42696.
The resolution to this defect will be included in an upcoming published fix.