iSponsor error 500 calling RunMethod

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Article ID: 112417

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent

Issue/Introduction

WCC CLI not working on a new wcc installation. After enabling debug for igateway we see the following error message in the file: /opt/CA/SharedComponents/iTechnology/iPoz.log

ERROR: [0x5aad6b70] iPoz not initialized
ERROR: [0x5aad6b70] iSponsor::Invoke: isponsor [iPoz->iDispatch] error 500 calling RunMethod

Environment

*****************
WCC Release:
*****************
11.4.6 & up

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CA WA Release:
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11.3.6.SP3 & Up

Resolution


In the igateway.conf file change the javahome for the JVM settings below

from 

<JVMSettings> 
<loadjvm>false</loadjvm> 
<javahome></javahome> 



to 

<JVMSettings> 
<loadjvm>true</loadjvm> 
<javahome>/opt/CA/SharedComponents/iTechnology/jre_cs</javahome> 


After making the change restart the igateway services.