Can WebServices Agent be used to create Incidents

book

Article ID: 112415

calendar_today

Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent

Issue/Introduction



Can the Web Services agent be used to generate an Incident in an Incident Management tool to report on job failures and various AutoSys related events (shutdown, abnormal failure, etc) via a REST call?

Environment

Release:
Component: ATSYS

Resolution

WebServices agent cannot be used to create an incident in an Incident Management tool. One should look into utilizing SNMP traps to create an incident in whatever Incident Management system is in use in the environment.