UCM 4.3.2.1 HTTP ERROR 500

Products

• CA Unified Communications Monitor (NetQoS / UCM)

Issue/Introduction

After apply the UCM 4.3.2.1 upgrade or clean install, you may run into a 500 error while trying to login with a local user (not LDAP): 

HTTP ERROR 500

Problem accessing /sso/sign-in-process.jsp. Reason:

    Server Error

Caused by:

javax.servlet.ServletException: org.apache.jasper.JasperException: An exception occurred processing JSP page /sign-in-process.jsp at line 140

137: else
138: {
139:     // Validate the user
140:     userId = authenticationUtility.authenticateUser(session, singleSignOnWSSoap, username, password);
141:     // Check the result
142: 	if (userId <= 0)
143: 	{

Environment

UCM 4.3.2.1

Resolution

1. Navigate to x:\CA\Portal\sso\webapps\sso.
2. Rename sign-in-process.jsp to sign-in-process.backup.
3. Download the patched sign-in-process.zip and upzip it and copy the file to x:\CA\Portal\sso\webapps\sso.
4. Retry the login with a local user (not LDAP).