Robot not discovered - Not showing in UMP

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

• New Robot is installed but not discovered into USM
• Robot is not in discovery_server excluded_devices blacklist
• All probe discovery queues are correctly configured
• Robot is connected to secondary hub

Following error is seen in discovery_agent log of secondary hub
 

[statusUpdater, discovery_agent] Encountered error updating Discovery Agent status to Discovery Server (/Domain/hub/robot/discovery_server): (80) Session error, Unable to open a client session for <ip address of secondary hub>:48022: Connection refused: connect.

The discovery_agent on the secondary hub has port 48017

 

Environment

Release:
Component: UIMDIS

Cause

discovery_agent is trying to connect to incorrect port and thus gets connection refused

Resolution

2 steps were taken

1. changed the setting for discovery_agent in probe administration from write to admin and restarted the discovery_server and discovery_agent probes
   • This did not resolve the issue
2. restarted the Nimsoft Robot Watcher Service on the secondary hub
   • After this the error was gone from log and the robot was discovered into USM