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Timesheet is not Visible for a User

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Article ID: 112365

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When a user logs into Clarity and goes to Home - Timesheets in Classic UX, the user should be able to see their timesheet, click on it and enter time as long as the user has appropriate access rights. The user is not able to see their timesheet

Cause

There are various things that need to be checked to ensure the user is able to enter time. See the Resolution section to validate all fields are set correctly. 

Environment

Release: All Supported
Component: Clarity Timesheets

Resolution

  1. See Timesheets not being approved to verify the appropriate level of access rights are set
  2. Additionally, check to make sure the following is set:
    • Resource is Open for time entry with Track mode Clarity (newer versions referred to as PPM) in Home->Resources
    • Resource is Open for time entry at project team level
    • Project is Open for time entry with track mode Clarity (newer versions referred to as PPM)
    • Task is open for time entry
  3. Check the Allocations and Time Reporting Periods:
    • Ensure that the Resource is allocated to at least one investment for the time reporting period they are looking to enter time.
    • Ensure the time reporting period is open. If the time reporting period is closed, the resource will not be able to see a timesheet for that reporting period.
  4. If the issue is happening in the Classic UI and the user does not have approve rights to the timesheet with the issue, see if changing the timesheets filter field "My Rights" to 'All' instead of 'Approve' allows the user's timeheets to show up correctly.

Additional Information

Submit a Timesheet

Clarity PPM Video Index: Getting Started with Timesheets

Please note there are some education trainings for Clarity PPM 15.7.1 that are available as web-based trainings on the Clarity PPM Education Portal.