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Identity Governance Install Governance JBOSS as Windows Service

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Article ID: 112331

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

After following the documentation to configure the Identity Governance service to run as a Windows Service, it fails with error

https://docops.ca.com/ca-identity-governance/12-6-05/EN/installing/installation/install-on-jboss/configure-jboss-as-a-windows-service/

When starting the service it returns the error message below:

<Please see attached file for image>

User-added image

Cause

 The documentation is not correct, you need to run the "service install" from the correct folder

Environment

Identity Governance 12.6.x and 14.x

Resolution

From the documentation, it refers to run the command "service install" from the folder: 
...\jboss-native-2.0.9-windows-x86-ssl\bin 

Instead of running it from the above folder, run it from Identity Governance JBoss folder:
X:\Program Files\CA\RCM\Server\eurekify-jboss\bin

Attachments

1558696440201000112331_sktwi1f5rjvs16ijh.png get_app