search cancel

How to investigate a failed 3D Secure Transaction

book

Article ID: 112325

calendar_today

Updated On:

Products

CA Payment Security ARCOT ECOMMERCE

Issue/Introduction

How to investigate a failed 3D Secure Transaction

Environment

CA Transaction Manager 

Resolution

To investigate the failed 3D secure transaction please follow the below-listed steps.
Pre-requisite: Card number/ProxyPAN


Step 1: Login to Admin console (eg. https://secureX.arcot.com/vpas/admin/index.jsp.)Go to ->Cardholder Account Inquiry

<Please see attached file for image>

User-added image

Copy the card number/ProxyPan in the search area.




Step 2: Once the details are entered, you will see below screen

<Please see attached file for image>

User-added image
Click on "None" under 'Card Holder Name' you will be directed to the below-displayed screen. 

<Please see attached file for image>

User-added image

Copy the time of the transaction, as highlighted in red.



Step 3: Go to All Transactions report and search for the transaction using ProxyPan and Time Stamp we got from above-listed steps. 
Using these steps you can extract the transaction report. once you get the report you can refer to the CallOut Status and Reason field in the report to understand the reason of transaction failure. 



Step 4: The  reasons are explained in the shared document, Direct Link: 'CA Transaction Manager Reason Code in All Transaction report'
 

Attachments

1558696703212000112325_sktwi1f5rjvs16ing.jpeg get_app
1558696701267000112325_sktwi1f5rjvs16inf.jpeg get_app
1558696699084000112325_sktwi1f5rjvs16ine.jpeg get_app