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Spectrum Alarm Title shows as N/A in OneClick

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Article ID: 112315

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Updated On:

Products

CA Spectrum

Issue/Introduction

You may experience the following issues:

  • Spectrum Alarms display as N/A in OneClick
  • When editing Alarms in Event Configuration the definitions are blank or inconsistent depending which OneClick Server it's viewed on.

 

Cause

  • Customized events are not synchronized to additional OneClick Servers outside of where the edits are made.
  • When customizing events within Event configuration these changes are synced to all Spectrum Landscapes in the DSS environment but they are NOT synced to any additional OneClick Servers.

Environment

Release: All Supported Releases
Component: SPCAEM - Events and Alarms

Resolution

  • Make ALL Event customizations on one designated OneClick Server.
  • When completing the changes copy the SPECROOT/custom/Events/CsEvFormat and CsPCause folders from the designated OneClick server to all additional OneClick Servers.
  • Then reload the events from the Spectrum Administration Page - Administration > Update Events and Alarm Files > Reload

Attachments