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CA Risk Analytics - How to Enable Administrators to Manage Case Queues

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Article ID: 112312

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Updated On:

Products

CA Payment Security ARCOT ECOMMERCE

Issue/Introduction

Administrators can manage cases being opened based from transactions based on advice  configuration. This document explains how to enable an admin to manage any specific queue

Environment

Production.

Resolution

Please follow the below steps to assign Administrators to manage specific queue.

1. Login to RA admin console: https://secure5a.arcot.com/arcotadmin/adminlogin.htm  
2. Navigate to Case Management and select Manage Queues.
3. On Manage Queues, Search organization.
4. Select the Queue Name for which one needs to assign an admin.
5. From Assign Administrators select the admin ID which needs to be added as Administrators.
6. Save the details on page after making the required changes.

Below is the screenshot for the reference.

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User-added image

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Attachments

1558696540730000112312_sktwi1f5rjvs16ila.png get_app
1558696538864000112312_sktwi1f5rjvs16il9.png get_app