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All the groups and containers are empty in UMP USM portlet
Article ID: 112308
Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
Issue/Introduction
After an abrupt restart of UMP portal, all the devices in groups in the UMP portal are empty. All groups, including inventory show 0 devices.
Cause
There was an error for the MSSQLSERVER process on the UIM database server around the time the error occurred. All entries in the CM_COMPUTER_SYSTEM and CM_DEVICE tables were missing.
Environment
UIM/UMP 8.51
discovery_server: 8.51
discover_agent: 8.51
udm_manager: 8.51
nis_server: 8.51
data_engine: 8.50
discovery_server: 8.51
discover_agent: 8.51
udm_manager: 8.51
nis_server: 8.51
data_engine: 8.50
Resolution
A couple of options can be used to resolve this:
1. Restore the UIM database from a known good backup copy
2. Cold start (deactivate, then activate) the discovery_server probe to repopulate the missing device tables. It would also be necessary to kick off a new discovery on all snmpcollector probes in the UIM domain and cold start all vmware probes to get the remote devices repopulated.
1. Restore the UIM database from a known good backup copy
2. Cold start (deactivate, then activate) the discovery_server probe to repopulate the missing device tables. It would also be necessary to kick off a new discovery on all snmpcollector probes in the UIM domain and cold start all vmware probes to get the remote devices repopulated.
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