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Which ticket types do support workflow tasks and action items

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Article ID: 112286

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Every ticket type (incident, Request, Problem, Issue and Change Order) supports workflow tasks.

Which ticket types do support workflow tasks and action items?

Environment

SDM 14.1, SDM 17.1

Resolution

Every ticket type (incident, Request, Problem, Issue and Change Order) supports workflow tasks.