Which ticket types do support workflow tasks and action items
Article ID: 112286
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Every ticket type (incident, Request, Problem, Issue and Change Order) supports workflow tasks.
Which ticket types do support workflow tasks and action items?
Which ticket types do support workflow tasks and action items?
Environment
SDM 14.1, SDM 17.1
Resolution
Every ticket type (incident, Request, Problem, Issue and Change Order) supports workflow tasks.
Feedback
Yes
No
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