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SPC-OCA-10360: Connection lost. Either the server is not running or a network problem is preventing access
Article ID: 112239
Updated On:
Products
CA Spectrum
DX NetOps
Issue/Introduction
A new SpectroSERVER was installed in a DSS (Distributed SpectroSERVER) environment, but the OneClick web server cannot access it.
Cause
There could be a few communication issues causing this.
1. Hostname cannot be resolved and missing hostname in the Host Resource Configuration (.hostrc) File
2. Network/firewall blocks access
3. Tomcat cache needs to be refreshed
Environment
CA Spectrum 10.x
Resolution
#1: Added the IP/hostname pair in the Windows hosts file.
Added the hostname in the .hostrc file via Spectrum Control Panel - Host Security
#2: Disabled internal firewall on OneClick host
#3. Restarted Tomcat service on OneClick host
Feedback
Yes
No
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