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Email automatically generated for scheduled report with error: "JasperReports Server encountered an error..."

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Article ID: 112230

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

How do you resolve the following error that you receive via email automatically when a scheduled report runs:

"JasperReports Server encountered an error while generating this report.  Please contact your system administrator."

You are seeing this email based on scheduled reports. 

Environment

Release: Any

Resolution

In order to resolve this issue, run the following commands:

admin update jasperParameters
admin jaspersoft syncPPMContext -userName superuser -password superuser

Note: Running these commands does not require any application downtime.