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Why are devices in Global Collections not showing up in Group Reports in Spectrum Report Manager?

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Article ID: 112209

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Updated On:

Products

CA Spectrum

Issue/Introduction

Why are my devices that are in a Global Collection not showing up in SRM Group Based reports?  The devices from the Global Collection are located inside network containers in the Global Collection.

Cause

When the model is inside a container model that is a member of a Global Collection, the container model is a member of the Global Collection but the models contained within the container model are NOT members of the Global Collection.

Environment

Any

Resolution

As per current design, devices should be directly part of a global collection and not be placed in any containers inside the global collection.  If you remove these devices from their container and place them directly into the Global Collection and either restart OneClick tomcat or wait until SRM updates, then you should be able to run group reports.