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Reporter: installation fails "Open input error (-1) "

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Article ID: 112189

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Reporter installation fails on Windows with the error:

 Open input error (-1) for "C:\Users\Username\AppData\Local\Temp\reporter_jvm.log"

 

Cause

The Windows Username contained the character ^ which cannot be handled by the installation script as it resulted into a temp path folder with this special character
 

Environment

All Windows

Resolution

1. Modify TEMP folder in the  User Variables to another folder like C:\temp

<Please see attached file for image>

Modification TEMP folder

2. Relaunch the Installer 

Other possibility is launching the setup when logged as an User that does not contain a Special Character on the name, like local Administrator.
 

Attachments

1558696828170000112189_sktwi1f5rjvs16iok.png get_app