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[AWA] Issues when attempting to upgrade Service Manager Link for agent in AWI
Article ID: 112178
Updated On:
Products
CA Automic One Automation
CA Automic Workload Automation - Automation Engine
Issue/Introduction
When customer tried to use "Update Service Manager Link" in AWI for one of his agent, they got this error message:
Customer also tried to use Renew TransferKey before but the error still persisted each time he try to start/stop agent or Update Service Manager Link.
They still can remotely start/stop agent from Service Manager Dialog.
Cause
Customer didn't in put the right parameters for Agent to start/stop on AWI. The fact that they are not using the default port 8871 for service manager.
Environment
Release: 12.x
Component: Automation Engine
Resolution
The issue is solved after putting in the right information in your agent.
Attachments
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