[AWA] Issues when attempting to upgrade Service Manager Link for agent in AWI

Products

• CA Automic One Automation
• CA Automic Workload Automation - Automation Engine

Issue/Introduction

When customer tried to use "Update Service Manager Link" in AWI for one of his agent, they got this error message:
 

Customer also tried to use Renew TransferKey before but the error still persisted each time he try to start/stop agent or Update Service Manager Link.

They still can remotely start/stop agent from Service Manager Dialog.
 

Environment

Release: 12.x
Component: Automation Engine

Cause

Customer didn't in put the right parameters for Agent to start/stop on AWI. The fact that they are not using the default port 8871 for service manager. 

Additionally, it could also be due to the fact that the port 8871 was not opened on the Server hosting the Server Manager towards the AE servers.

Resolution

The issue is solved after putting in the right information in your agent.