EMCtrl.sh status indicates running. However, EM was already stopped at that time

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

CA APM LINUX

"EMCtrl.sh status" was executed. At that time EM had already stopped.
But the following message was output.
./EMCtrl.sh status: Enterprise Manager (pid 37640) already running
What is the reason?

It can be confirmed that EM is stopped during the time when "./EMCtrl.sh status" is executed. Because the EM log is not output until that time is restarted.

Environment

Release:
Component: APMAGT

Resolution

Looked at the end of EM log, but EM was not stopped normally. Therefore, it is considered that "EMCtrl.sh stop" is not executed correctly.

If the em.pid file of EM_HOME exists.
"EMCtrl.sh stop" has not ended normally.

In this case, "EMCtrl.sh status" displays running.

Please confirm that "EMCtrl.sh stop" can be executed normally.