Link in PPM redirects User to PPM General page for some users on Internet Explorer

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Clicking on certain URLs in PPM redirects some users to the PPM General page in Internet Explorer (IE).

Notes:

• The issue doesn't happen for all users using IE.
• The issue doesn't happen in other browsers such as Chrome.

Environment

Release:
Component: PPMSTU

Resolution

Solution 1: A couple of settings that can resolve this issue (Before making these changes, please verify with your Network team that these settings are approved)

Setting 1. Trusted Sites:

1. In Internet Explorer go to Internet Options->Security->Trusted Sites->Sites: 
2. Uncheck 'Require server verification (https:) for all sites in this zone' 
3. Add both the http and https URLs for your PPM environment to Trusted sites

Setting 2. LAN settings:

1. In Internet Explorer go to Internet Options->Connections
2. Click on the LAN settings button
3. Verify the settings here are set correctly. Compare them against a working machine for any differences such as a difference in the Address being used under Automatic configuration

Solution 2: Use a different supported Browser such as Chrome. Note the following support of IE with CA PPM:

• As of 15.4, IE11 is no longer supported in the New UX (User Experience), and in the first PPM release of 2019, we are planning to drop support of IE11 for Classic PPM as well. 
• These are the Web Browsers supported in the latest release (15.4.1): 
  • Microsoft Edge 40.15063.674.0 or higher (Windows 10)
  • Firefox Quantum 58.0.2 or higher (2)
  • Google Chrome 64.0.3282.167 or higher (2) 

Additional Information

Reference CA PPM 15.4.1 Release Notes - Client-Side Components for more details on browser support for 15.4.1.