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Integration Process fails on Service Management installation

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Article ID: 112128

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Customer is installing the Service Management 17.1 and it fails in 'Integration Process' step.
Checked for installation the following components:
Service Desk Manager
Service Catalog
xFlow
Search Server
EEM
Collaboration
Datamart
And all the patches

Cause

The MSSQL component was missing on the Server: SQLncli (not installed)
It caused a BAD Service Desk Manager Configuration, due to database connection failure.
The SDM configuration did not finish successfully.
Despite of the failure on SDM, the installation continue installing all of other components, however in the Integration process, it failed due to the Service Desk is corrupted.

Environment

Service Management 17.1

Resolution

Restore a snapshot of Server and database.
Install the SQLncli component in the Server.
Restart the installation.