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Is it possible to configure Service Desk using Oracle databases with Insights and the datamart with MS SQL?

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Article ID: 112126

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Is it possible to configure Service Desk using Oracle databases with Insights and the datamart with MS SQL?

Environment

Service Desk 17.1 or newer

Resolution

No, During the installation process if the MDB exist in an Oracle DB environment the Datamart and Insights options will not be displayed for the installation, for now  it is only supported with MS SQL DB and the Datamart in MS SQL Enterprise edition only.

Additional Information

Why is the Microsoft SQL Server Enterprise Edition the only supported SQL Server version for Insights Datamart?