Does the Service Desk Management mobile app utilizes the javascripts created for particular fields in the web application?
Article ID: 112120
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Does the Service Desk Management mobile app utilizes the javascripts created for particular fields in the web application?
Environment
Service Desk 14.1 or higher
Resolution
The Service Desk Management mobile application don't use any of the forms of the Service Desk web application, it only uses what it is configured in the application itself like the scoreboard, data partitions, tenants or similar. The mobile application does use the schema modifications, but it does not use any customization made in the forms on the Web Screen Painter.
Additional Information
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