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Does the Service Desk Management mobile app utilizes the javascripts created for particular fields in the web application?

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Article ID: 112120

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Does the Service Desk Management mobile app utilizes the javascripts created for particular fields in the web application?

Environment

Service Desk 14.1 or higher

Resolution

The Service Desk Management mobile application don't use any of the forms of the Service Desk web application, it only uses what it is configured in the application itself like the scoreboard, data partitions, tenants or similar. The mobile application does use the schema modifications, but it does not use any customization made in the forms on the Web Screen Painter.

Additional Information

Configure the Mobile Attributes for CA SDM Tickets