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Unable to assign multiple instances of the same type of role to tasks in Modern PPM

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Article ID: 112094

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

If you assign a role multiple times to the same project (ie. DBA(1), DBA(2), etc), you are only able to assign the role once to a task in Modern PPM. 

Steps to Reproduce:
  1. Add multiple instances of one type of Role to the Project (ie. DBA(1), DBA(2), etc)
  2. In Modern PPM, go to a Task fly-out for the project, and in the pull-down for assigning a Staff Member look for the DBA Role
Expected Results: You see multiple instances of the role for each instance added to the team (ie. DBA(1), DBA(2), etc). 
Actual Results: You only see one instance of the DBA Role. If you try to ‘assign’ this DBA role to the task multiple times you will get a message that the role is already assigned.

Cause

The lookup does not present the user with the correct list of staffed Role Requests; it is only showing the type of role. (The lookup is not retrieving the multiple, unique PRTEAM records. It is retrieving the Role resource record from SRM_RESOURCES)

Environment

Modern PPM (New User Experience (UX))

Resolution

This issue has been fixed in 15.5.1 as part of F18987.

Workaround:
  • Use Classic PPM for task assignments of multiple Roles that are staffed on the project
  • Use the Staff Replacement functionality to replace the existing roles with resources or teams with the Administration, Project Management Setting enabled for ‘Reassign Tasks when replacing Role’

Additional Information

Reference KB000093171 - What are the known New User Experience (UX) defects?
Reference KB000093166 - Where can I find New User Experience (UX) knowledge documents?