Requests created via web services gets incorrect BU
Article ID: 112084
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Created a Service Request for CA Service Catalog via web service.
The web service user is also member of the customer BU.
The created request contains an INcorrect BU.
It contains the Root-Bu in stead of the BU, set in the web services.
The web service user is also member of the customer BU.
The created request contains an INcorrect BU.
It contains the Root-Bu in stead of the BU, set in the web services.
Environment
Windows
Cause
Defect DE43606 has been created for this. To be worked on by our Engineering Team.
Depending on the results of the analysis, the solution for this is possibly to be expected as a patch or fix or a future release.
In other words, there is no permanent solution at this time.
Depending on the results of the analysis, the solution for this is possibly to be expected as a patch or fix or a future release.
In other words, there is no permanent solution at this time.
Resolution
Defect DE43606 has been created for this. To be worked on by our Engineering Team.
Depending on the results of the analysis, the solution for this is possibly to be expected as a patch or fix or a future release.
In other words, there is no permanent solution at this time.
Depending on the results of the analysis, the solution for this is possibly to be expected as a patch or fix or a future release.
In other words, there is no permanent solution at this time.
Additional Information
CA Product impacted
=====================
CA Service Catalog(SC)
Versions/Release and any patches
================================
CA SC R14.1.05
OS/Environment
==============
Windows 2012, sql 2014
SDM 14.1 CUM5
SLCM 14.1 CUM5
Description
===========
Created a Service Request for CA Service Catalog via web service.
The web service user is also member of the customer BU.
The created request contains an INcorrect BU.
It contains the Root-Bu in stead of the BU, set in the web services.
Work around
===========
N/A
Analysis:
=========
1 In the SC-UI admin/users, create a new user bu1cat set for BU=non-root-bu, Role=Administrator.
2 In SC-UI Home/Requests, create a new/dummy request. Any offering will do.
3a In SOAPUI, login with spadmin.
3b In SOAPUI, Set the property 'domain' in the web services method:
<requestData xsi:type="xsd:string">name:6-TextAreaNewLine!req_by_user_id:spadmin!req_for_user_id:bu1cat!domain:non-root-bu</requestData>
The newly created request (by web services) shows the correct domain/business unit.
>>> The issue for this case:
4 In SC/admin/users, change the Role for into 'Request Manager' (same BU).
<requestData xsi:type="xsd:string">name:6-TextAreaNewLine!req_by_user_id:spadmin!req_for_user_id:bu1cat!domain:non-root-bu</requestData>
And then the request get created with the ROOT-BU.
Which should have been set to 'non-root-bu' as written in the web services.
=====================
CA Service Catalog(SC)
Versions/Release and any patches
================================
CA SC R14.1.05
OS/Environment
==============
Windows 2012, sql 2014
SDM 14.1 CUM5
SLCM 14.1 CUM5
Description
===========
Created a Service Request for CA Service Catalog via web service.
The web service user is also member of the customer BU.
The created request contains an INcorrect BU.
It contains the Root-Bu in stead of the BU, set in the web services.
Work around
===========
N/A
Analysis:
=========
1 In the SC-UI admin/users, create a new user bu1cat set for BU=non-root-bu, Role=Administrator.
2 In SC-UI Home/Requests, create a new/dummy request. Any offering will do.
3a In SOAPUI, login with spadmin.
3b In SOAPUI, Set the property 'domain' in the web services method:
<requestData xsi:type="xsd:string">name:6-TextAreaNewLine!req_by_user_id:spadmin!req_for_user_id:bu1cat!domain:non-root-bu</requestData>
The newly created request (by web services) shows the correct domain/business unit.
>>> The issue for this case:
4 In SC/admin/users, change the Role for into 'Request Manager' (same BU).
<requestData xsi:type="xsd:string">name:6-TextAreaNewLine!req_by_user_id:spadmin!req_for_user_id:bu1cat!domain:non-root-bu</requestData>
And then the request get created with the ROOT-BU.
Which should have been set to 'non-root-bu' as written in the web services.
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