Catalog EventRuleAction(ERA) question
Article ID: 112070
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
We found a E-R-A "When note with attachment(s) is edited in Service Catalog request". This implies that you can attach files on notes? We are not aware of this.
Environment
Windows
Resolution
This appears to be a 'textual' issue.
The message being send reads: "A Note is edited in the request $request_name$ ($source_id$)".
So, this concerns ONLY a note being processed and is not related to an attachment being included in a note.
Which appears impossible, by the way.
The message being send reads: "A Note is edited in the request $request_name$ ($source_id$)".
So, this concerns ONLY a note being processed and is not related to an attachment being included in a note.
Which appears impossible, by the way.
Feedback
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