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Catalog EventRuleAction(ERA) question

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Article ID: 112070

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



We found a E-R-A "When note with attachment(s) is edited in Service Catalog request". This implies that you can attach files on notes? We are not aware of this.

Environment

Windows

Resolution

This appears to be a 'textual' issue.

The message being send reads: "A Note is edited in the request $request_name$ ($source_id$)".
So, this concerns ONLY a note being processed and is not related to an attachment being included in a note.
Which appears impossible, by the way.