We have an Update Object rule for mail eater but whenever an email is processed, it seems like it is trying to create a new Request instead with the following error on the stdlog:
<Date/time> <Server name> spelsrvr 4380 ERROR cr_chg_text_api.spl 1396 AHD58009:Could not create Request. Reason: INVALID - AHD03075:Required attribute type is missing from object Request Activity Log
Creating a new ticket works fine.
This looks to be like this Knowledge Document, but patch ITSM 17.1 and the data loads have been done.
Release: MSPAPM99000-17.1-Service Management-Asset Portfolio Management-Package MSP
Client following the workaround described on this article:
Removed all of the changes from the text_api.cfg and text_api.pl file and both the create and update function now works.
Upon reviewing the changes on both files, I noticed that there is a misspelled word on the text_api.cfg
*We use UPDAEU instead of CLOG from the article
Should be CUSTOM_LOG_CODE=UPDAEU