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Maileater gives AHD58009/AHD03075 error after ITSM 17.1 patch

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Article ID: 112065

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



We have an Update Object rule for mail eater but whenever an email is processed, it seems like it is trying to create a new Request instead with the following error on the stdlog:

<Date/time> <Server name> spelsrvr 4380 ERROR cr_chg_text_api.spl 1396 AHD58009:Could not create Request. Reason: INVALID - AHD03075:Required attribute type is missing from object Request Activity Log 

Creating a new ticket works fine.

This looks to be like this Knowledge Document, but patch ITSM 17.1 and the data loads have been done.
https://comm.support.ca.com/kb/unable-to-save-a-request-ticket-in-ca-sdm/kb000092714


 

Environment

Release: MSPAPM99000-17.1-Service Management-Asset Portfolio Management-Package MSP
Component:

Resolution

Client following the workaround described on this article: 
https://comm.support.ca.com/kb/how-to-prevent-an-email-notifications-for-a-created-via-email-activity/kb000021898 

Removed all of the changes from the text_api.cfg and text_api.pl file and both the create and update function now works. 
Upon reviewing the changes on both files, I noticed that there is a misspelled word on the text_api.cfg 
*We use UPDAEU instead of CLOG from the article 

CUSTOM_LOG_CODE=UPDEAU 
Should be CUSTOM_LOG_CODE=UPDAEU