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Unable to connect to workflows server

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Article ID: 112034

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



I am configuring an event against a date (e.g. 'termination date' for a Legal Document). I select the Event Provider 'CA IT Process Automation Manager' but IT Asset Manager throws error 'Unable to connect to the workflow server, ensure that the server is available'.

Environment

Release:
Component: ARGIS

Resolution

Restart IIS and the CA Asset Portfolio Management - Event Service
Retest creating the event.