SystemEDGE 5.9 agent crashes on Red Hat 7.x

Products

• CA Systems Performance for IM (SystemEdge)
• CA eHealth

Issue/Introduction

SystemEDGE 5.9 on Red Hat 7.x crashes with the following message: 
　Mar 11 15:14:06 clock4 kernel: [38614082.136430] sysedge[27840]: segfault at 6dcac5b ip 00000000f7437cb4 sp 00000000ffef6ce0 error 4 in libcaismutils.so[f740f000+2e000] 
　Mar 11 15:14:06 clock4 kernel: sysedge[27840]: segfault at 6dcac5b ip 00000000f7437cb4 sp 00000000ffef6ce0 error 4 in libcaismutils.so[f740f000+2e000] 

Environment

Release: SYSEDG99000-12.9-Stand Alone SystemEDGE Agent
Component:

Cause

This crash generated during the agent ifconfig registration by changing Red Hat 7.x info.  
 

Resolution

Apply LNX.SE59.17088.zip (Attached to this KB Article) to replace libcaismutils.so.

1. Rename the original libcaismutils.so file located under /opt/CA/SytemEDGE/bin.
2. Apply libcaismutils.so from Apply LNX.SE59.17088.zip to /opt/CA/SytemEDGE/bin.
3. Start SystemEDGE.