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SystemEDGE 5.9 agent crashes on Red Hat 7.x

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Article ID: 112032

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Updated On:

Products

CA Systems Performance for IM (SystemEdge) CA eHealth

Issue/Introduction

SystemEDGE 5.9 on Red Hat 7.x crashes with the following message: 
 Mar 11 15:14:06 clock4 kernel: [38614082.136430] sysedge[27840]: segfault at 6dcac5b ip 00000000f7437cb4 sp 00000000ffef6ce0 error 4 in libcaismutils.so[f740f000+2e000] 
 Mar 11 15:14:06 clock4 kernel: sysedge[27840]: segfault at 6dcac5b ip 00000000f7437cb4 sp 00000000ffef6ce0 error 4 in libcaismutils.so[f740f000+2e000] 

Cause

This crash generated during the agent ifconfig registration by changing Red Hat 7.x info.  
 

Environment

Release: SYSEDG99000-12.9-Stand Alone SystemEDGE Agent
Component:

Resolution

Apply LNX.SE59.17088.zip (Attached to this KB Article) to replace libcaismutils.so.
  1. Rename the original libcaismutils.so file located under /opt/CA/SytemEDGE/bin.
  2. Apply libcaismutils.so from Apply LNX.SE59.17088.zip to /opt/CA/SytemEDGE/bin.
  3. Start SystemEDGE.

Attachments

1558536709227LNX.SE59.17088.zip get_app