Service Catalog requests are not closing and the following error appears: "You do not have access rights to view this request" in jstd.log from Service Desk
When the Service Desk ticket associated to a Service Catalog request is closed, the status it is not updated on the Catalog ticket.
Cannot synchronize status between SDM and Catalog.
NX_ROOT\log\jstd.log shows:
[Thread-2] ERROR CatalogServiceProcessor 119 Error synching status to Catalog. Exception occurred in updateRequestItemStatus: Exception=com.ca.usm.common.CommonException: You do not have access rights to view this request.:<Ticket ID> Message=You do not have access rights to view this request.:<Ticket ID>
Service Management 17.x
ServiceDesk username is used for the integration but does not have rights in CA Service Catalog to close the ticket.
See also KB Article 265395, which discusses issues with SDM updates not being applied into Catalog, including status changes.