Service Catalog requests are not closing and the following error appears: "You do not have access rights to view this request" in jstd.log from Service Desk
When the Service Desk ticket associated to a Service Catalog request is closed, the status it is not updated on the Catalog ticket.
Cannot synchronize status between SDM and Catalog. jstd.log shows:
[Thread-2] ERROR CatalogServiceProcessor 119 Error synching status to Catalog. Exception occurred in updateRequestItemStatus: Exception=com.ca.usm.common.CommonException: You do not have access rights to view this request.:<Ticket ID> Message=You do not have access rights to view this request.:<Ticket ID>
Service Management 17.1 and later.