ikernel.exe error while installing infrastructure manager

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Article ID: 112019

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When running the 'NimBUS Manager.exe' to install the Infrastructure Management thick client the following error occurred

NMS Infrastructure 

The Installshield Engine (iKernel.exe) could not be launched. 

Class not registered

Environment

- Windows 10

Resolution

The ikernel.exe executable is part of the InstallShield Engine installer. It is possible to have many causes for this error. A few possible causes include:

  • Ensure the user running the installation (NimBUS Manager.exe) has local administrator rights
  • Try temporarily disabling AntiVirus / Windows Defender and rerun the install. AntiVirus has been sometimes known to interfere.
  • Verify that the 'Windows Installer' Service is has not been disabled on the system