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ikernel.exe error while installing infrastructure manager


Article ID: 112019


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES


When running the 'NimBUS Manager.exe' to install the Infrastructure Management thick client the following error occurred

NMS Infrastructure 

The Installshield Engine (iKernel.exe) could not be launched. 

Class not registered


- Windows 10


The ikernel.exe executable is part of the InstallShield Engine installer. It is possible to have many causes for this error. A few possible causes include:

  • Ensure the user running the installation (NimBUS Manager.exe) has local administrator rights
  • Try temporarily disabling AntiVirus / Windows Defender and rerun the install. AntiVirus has been sometimes known to interfere.
  • Verify that the 'Windows Installer' Service is has not been disabled on the system