CA Application Performance Management Agent (APM / Wily / Introscope)INTROSCOPE
Issue/Introduction
You launch the Introscope installer, after a few minutes, a pop up dialog shows one of the below error messages:
In Windows:
- "LaunchAnywhere Error Windows error 2 occured while loading the Java VM"
- "LaunchAnywhere Error Could not find a valid jvm to load"
-"Installer UI Mode Error Installer User Interface Mode Not Supported The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The valid UI modes identifiers are GUI, Console and Silent"
- "The Application has Unexpectedly Quit Invocation of this Java Application has caused an InvocationTargetException. This application will now exit(LAX)"
Clicking the details button gives you the below information:
"lexeraax2$aaa: C:\Users\Administrator\AppData\Local\Temp\I1471938879\Windows_Pure_64_Bit\resource\iawin32.dll not found at Flexeraax2.af(Unknown Source) at Flexeraax2.aa(Unknown Source) at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source) at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source) at com.zerog.ia.installer.Main.main(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.zerog.lax.LAX.launch(Unknown Source) at com.zerog.lax.LAX.main(Unknown Source)"
In Unix:
“Preparing to install... Extracting the JRE from the installer archive... Unpacking the JRE... Extracting the installation resources from the installer archive... Configuring the installer for this system's environment...
Launching installer...
JRE libraries are missing or not compatible.... Exiting.... “
Environment
Platform:
Windows and Unix
Affected components:
Enterprise Manager
Workstation
Java installer
Powerpack Installer
APM Integration Pack ADA
APM cloud monitor
Cause
The problem is related to the third-party software InstallAnywhere
Related defects: TT#79738 (Agent), DE197883 (EM)
CA Technologies plans to fix this issue by upgrading InstallAnywhere to latest version in a future releases
Resolution
Workaround:
1) Download and install JRE 1.8 u45 64bit or previous version
2) Launch the APM Introscope product installer or uninstaller using the following syntax: <installer (.exe) LAX_VM <path to JRE JRE 1.8 u45 64bit or previous version >\bin\java.exe