Cancel or resubmit in progress tasks in IDM

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

You had a DB issue (running out of space, for example), and due to that are seeing  tasks stuck in Progress.  How can the tasks be cancelled or resubmitted?

Environment

Release: 14.x
Component: IDMGR

Resolution

To cancel an in-progress task:

1. Go to View Submitted tasks...
2. Select and Click the in-progress task.
3. Click the box "Cancel this Task".
4. It will return with "Cancel Task...? Yes / No.
5. Click Yes.

If you do not see the Cancel / Resubmit options within a specific task, this may need to be configured.

Directions to configure the View Submitted Tasks can be found here:
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/administrating/system-management/task-status-in-ca-identity-manager/view-submitted-tasks.html#concept.dita_faee5f40e99cc65b3bdc38bb08a193193003a41a_CustomizetheViewSubmittedTasksTab


Note that not all in-progress tasks will successfully cancel--it depends on why/how they became stuck in-progress. In the above case, due to the DB issues, the tasks may have been corrupted.

Also, there is an option to resubmit in-progress tasks in Task Runtime Management > Resubmit Tasks.
The success of resubmission will also depend on the health of the in-progress task--not all in-progress tasks will resubmit successfully.

If the tasks do not cancel (or complete upon re-submission) they will remain in-progress and will display as such in View Submitted Tasks.