Agile Central Sync Job: Error validating workspace Id: 123456789098, Error Message:Cannot find object to read

Products

• Clarity PPM On Premise

Issue/Introduction

When I run the Synchronize Agile Central/Rally job on a Clarity PPM project that has been successfully synced; the job fails with error:

ERROR 2018-08-20 13:25:15,687 [Dispatch Synchronize Agile Central (PRJ015418) : [email protected] (tenant=clarity)] njs.AbstractClarityJob (clarity:[email protected]:18706768__zzzzzzz:Synchronize Agile Central (PRJ012345)) ---> could not execute AbstractClarityJob (5038138)

com.niku.nmc.agile.AgileIOException: Error validating workspace Id: 123456789098, Error Message:Cannot find object to read 

STEPS TO REPRODUCE:
1. Input the correct Agile Central Credentials within Administration > Integrations > Click the New button > Input Credentials to complete the Integration
2. Run the Synchronize Agile Central job
3. Synchronize Agile Central job completes successfully and the Integration is made between CA PPM and Agile Central
4. Run the Synchronize Agile Central job again

Expected Result: The Synchronize Agile Central job completes successfully
Actual Result: The Agile Central job fails

Environment

Environment: Clarity PPM Rally Integration
Release: All Supported Clarity PPM Releases

Resolution

• SaaS customers:
  • Please contact Broadcom support for assistance.
• On Premise Customers:
  • Restart BG service

Additional Information

See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM