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Is it possible to configure Service Desk Manager (SDM) with MS SQL Server database in a non Windows OS?

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Article ID: 111927

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Is it possible to configure Service Desk Manager (SDM) with MS SQL Server database in a non Windows OS?

Environment

Service Desk 14.1 or higher

Resolution

Only Oracle databases are supported when SDM is installed in a non Windows environment. This is due to the fact that the SQL Server client and/or drivers cannot be installed in non Windows OS, for this reason, when SDM is installed, the option to install SQL is disabled or grayed out.

Additional Information

Implementing CA Service Management 14.1
Installing CA Service Management 17.1.0.1