ews_response probe shows NULL values

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

ews_response probe is setup, but when reviewing in OC portal, we're not seeing any data displayed.

The raw data shows NULL values recorded for each data point.

Environment

ews_response 2.04or higher

Cause

Monitored mailbox is full.  As the probe tests the response time by sending/receiving email, it is unable to collect measurements.

Resolution

You can configure the ews_response probe to delete all items in the sent items folder to free up some space.  This is documented here:

(From ews_response 2.04) Delete Test Emails from Sent Items

Also, you should review the mailbox settings for size and retention of email to ensure that the inbox doesn't get full due to normal ews_response use.