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ews_response probe shows NULL values
Article ID: 111915
Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
NIMSOFT PROBES
Issue/Introduction
ews_response probe is setup, but when reviewing in UMP, we're not seeing any data displayed. The raw data shows NULL values recorded for each data point.
Cause
Monitored mailbox is full. As the probe tests the response time by sending/receiving email, it is unable to collect measurements.
Environment
ews_response 2.04
Resolution
You can configure the ews_response probe to delete all items in the sent items folder to free up some space. This is documented here:
https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/ews_response-microsoft-exchange-server-response-monitoring/ews_response-advanced-configuration#ews_responseAdvancedConfiguration-(Fromews_response2.04)DeleteTestEmailsfromSentItems
Also, you should review the mailbox settings for size and retention of email to ensure that the inbox doesn't get full due to normal ews_response use.
https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/ews_response-microsoft-exchange-server-response-monitoring/ews_response-advanced-configuration#ews_responseAdvancedConfiguration-(Fromews_response2.04)DeleteTestEmailsfromSentItems
Also, you should review the mailbox settings for size and retention of email to ensure that the inbox doesn't get full due to normal ews_response use.
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