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jsvr.log flood of "Web Services session found to be expired"
Article ID: 111897
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
After upgrading CA Service Desk to 17.1 or to 17.1 RU1, jsvr.log starts having a lot of the error message below:
[https-jsse-nio-8443-exec-13] INFO usdsda ? Web Services session found to be expired
Sessions remain opened and Web Services stop working properly.
[https-jsse-nio-8443-exec-13] INFO usdsda ? Web Services session found to be expired
Sessions remain opened and Web Services stop working properly.
Cause
It is a known issue in Service Desk 17.1 and 17.1 RU1.
Environment
CA Service Desk 17.1
Resolution
There is a testfix available to be applied on top of Service Desk 17.1 and 17.1 RU1.
Make sure your environment runs the correct version (17.1 or 17.1 RU1) and open a case at CA Support asking for the available testfix.
See details below:
For 17.1:
PROB #: 0 FN: T52Y856 FT: D33 DATE: 13 Aug 2018
PROBLEM SYMPTOM: WIN-DOMSRVR LEAKS MEMORY BECAUSE OF SOAP WEBSERVICE
For 17.1 RU1:
PROB #: 0 FN: T52Y846 FT: D33 DATE: 01 Aug 2018
WEB SERVICES NOT WORKING INTERMITTENTLY POST MIGRATION FROM 14.1 TO 17.1.
Make sure your environment runs the correct version (17.1 or 17.1 RU1) and open a case at CA Support asking for the available testfix.
See details below:
For 17.1:
PROB #: 0 FN: T52Y856 FT: D33 DATE: 13 Aug 2018
PROBLEM SYMPTOM: WIN-DOMSRVR LEAKS MEMORY BECAUSE OF SOAP WEBSERVICE
For 17.1 RU1:
PROB #: 0 FN: T52Y846 FT: D33 DATE: 01 Aug 2018
WEB SERVICES NOT WORKING INTERMITTENTLY POST MIGRATION FROM 14.1 TO 17.1.
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