In CA Service Catalog not able to submit request for some specific user
Article ID: 111895
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
We are not able to submit request for some specific users on Service Catalog.
Tried inactivating and activating the userid in CASDM and CASC but still not able to submit the request.
We are not able to submit request for some specific users on service catalog.
Tried inactivating and activating the user id on CASDM and CASC but still not able to submit the request.
Tried inactivating and activating the userid in CASDM and CASC but still not able to submit the request.
We are not able to submit request for some specific users on service catalog.
Tried inactivating and activating the user id on CASDM and CASC but still not able to submit the request.
Environment
Windows
Resolution
Client renamed the old userid and created a new contact in SDM with the same userid.
Then open a new request by that userid works okay again.
Then open a new request by that userid works okay again.
Feedback
Yes
No
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