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In CA Service Catalog not able to submit request for some specific user

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Article ID: 111895

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

We are not able to submit request for some specific users on Service Catalog.
Tried inactivating and activating the userid in CASDM and CASC but still not able to submit the request.

We are not able to submit request for some specific users on service catalog.
Tried inactivating and activating the user id on CASDM and CASC but still not able to submit the request.

Environment

Windows

Resolution

Client renamed the old userid and created a new contact in SDM with the same userid.
Then open a new request by that userid works okay again.