How to change approval process for CA Service Catalog
Article ID: 111890
Updated On:
Products
CA Service Catalog
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
How to change approval process for request.
e.g.
Environment with a 2 level approval.
Here they need 1st level and 2nd level approval for a request to get processed.
Custumer needs to change the approval process from 2 level approval to 1 level approval.
e.g. They only want one approval.
How to change approval process for request.
e.g.
Environment with a 2 level approval.
Here they need 1st level and 2nd level approval for a request to get processed.
Custumer needs to change the approval process from 2 level approval to 1 level approval.
e.g. They only want one approval.
e.g.
Environment with a 2 level approval.
Here they need 1st level and 2nd level approval for a request to get processed.
Custumer needs to change the approval process from 2 level approval to 1 level approval.
e.g. They only want one approval.
How to change approval process for request.
e.g.
Environment with a 2 level approval.
Here they need 1st level and 2nd level approval for a request to get processed.
Custumer needs to change the approval process from 2 level approval to 1 level approval.
e.g. They only want one approval.
Environment
Windows
Resolution
In CA Service Catalog(SC), the following goes:
Since the offering is set for "Workflow Driven", it means that PAM process(es) will take care of the approval.
As to be checked for in the SC-UI SC/Admin/EventsRulesActions(ERA)>
Open event: Request/Subscription Item Change (click on the name)
Open Rule: When Status is Submitted and Approval Process is driven by Workflow(click on the name)
Edit(pencil icon) the 'Launch Approval SRF' action
Since the offering is set for "Workflow Driven", it means that PAM process(es) will take care of the approval.
As to be checked for in the SC-UI SC/Admin/EventsRulesActions(ERA)>
Open event: Request/Subscription Item Change (click on the name)
Open Rule: When Status is Submitted and Approval Process is driven by Workflow(click on the name)
Edit(pencil icon) the 'Launch Approval SRF' action
Additional Information
Please note that writing/coding/changing PAM processes is out of scope of Level 1 CA Support.
It is then advised to engage CA Services through your local CA Sales Representative.
It is then advised to engage CA Services through your local CA Sales Representative.
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