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The page cannot be displayed with CA Service Catalog service running

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Article ID: 111885

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

- EEM server shows EEM running 
- Catalog server shows both Accounting and Catalog services running 
- jms-data does not show any issue 
- tomvat_view.log is empty 
- ServiceCatalog.log does not show an issue 

Still "The page cannot be displayed host:port" appears

Environment

Windows running CA Service Catalog.

Resolution

Clear the CA Service Catalog environment: 
1 Stop the CA Service Catalog services(Accounting and Catalog). 
2 Empty/clear the %USM_HOME%\view\translets folder. 
3 (re)move the %USM_HOME%\logs\*.log files. 
4 Clear the browser-cache. 
5 Start the CA Service Catalog services(Accounting and Catalog).