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The page cannot be displayed with CA Service Catalog service running
Article ID: 111885
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
- EEM server shows EEM running
- Catalog server shows both Accounting and Catalog services running
- jms-data does not show any issue
- tomvat_view.log is empty
- ServiceCatalog.log does not show an issue
Still "The page cannot be displayed host:port" appears
- Catalog server shows both Accounting and Catalog services running
- jms-data does not show any issue
- tomvat_view.log is empty
- ServiceCatalog.log does not show an issue
Still "The page cannot be displayed host:port" appears
Environment
Windows running CA Service Catalog.
Resolution
Clear the CA Service Catalog environment:
1 Stop the CA Service Catalog services(Accounting and Catalog).
2 Empty/clear the %USM_HOME%\view\translets folder.
3 (re)move the %USM_HOME%\logs\*.log files.
4 Clear the browser-cache.
5 Start the CA Service Catalog services(Accounting and Catalog).
1 Stop the CA Service Catalog services(Accounting and Catalog).
2 Empty/clear the %USM_HOME%\view\translets folder.
3 (re)move the %USM_HOME%\logs\*.log files.
4 Clear the browser-cache.
5 Start the CA Service Catalog services(Accounting and Catalog).
Feedback
Yes
No
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