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The page cannot be displayed with CA Service Catalog service running
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Article ID: 111885
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Updated On:
Products
CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
- EEM server shows EEM running - Catalog server shows both Accounting and Catalog services running - jms-data does not show any issue - tomvat_view.log is empty - ServiceCatalog.log does not show an issue
Still "The page cannot be displayed host:port" appears
Environment
Windows running CA Service Catalog.
Resolution
Clear the CA Service Catalog environment: 1 Stop the CA Service Catalog services(Accounting and Catalog). 2 Empty/clear the %USM_HOME%\view\translets folder. 3 (re)move the %USM_HOME%\logs\*.log files. 4 Clear the browser-cache. 5 Start the CA Service Catalog services(Accounting and Catalog).